> For the complete documentation index, see [llms.txt](https://docs.acebuddy.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.acebuddy.so/help-center/readme.md).

# Help Center

<h2 align="center">What can we help you find?</h2>

Welcome to your **Help Center.**

Here you can update your details, manage your payments, and keep your account secure.\
Each part of this section walks you through the essentials: editing your profile, billing, privacy, and getting help when you need it.

<p align="center"><a href="https://www.acebuddy.so/help-and-support/" class="button primary">Check Here</a> <a href="mailto:support@acebuddy.so" class="button secondary">Contact support</a></p>

<p align="center"></p>

{% tabs %}
{% tab title="Profile Settings" %}

#### How to Update Your Information

<figure><img src="https://1339916314-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FF5YqGP3kilSW9WU8JBSe%2Fuploads%2FhNhW0Fu12GPi7VSx8oHo%2FSettings%20-%20Account%20-%20Default.png?alt=media&amp;token=cf87cf6d-9154-499d-b427-b63ba2b8e492" alt=""><figcaption></figcaption></figure>

* Go to **Settings → Profile.**
* Update profile picture, reset password, or delete your account.&#x20;
* Your changes save automatically.

#### Preferences

<figure><img src="https://1339916314-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FF5YqGP3kilSW9WU8JBSe%2Fuploads%2F0ag8M9e7yq3zpEHOZMtK%2FPreference.png?alt=media&amp;token=a864483f-4fb9-4921-8c43-47fba25dadc1" alt=""><figcaption></figcaption></figure>

You cannot modify or add new exams with a single email.&#x20;

To update your exam, you would need to delete your AceBuddy account or sign up with a new email.

{% hint style="danger" %}
This action resets your learning path and generates new personalized FLOW sessions for the new exam.
{% endhint %}

#### Display settings

Switch between light and dark themes.<br>
{% endtab %}

{% tab title="Payment & Billing" %}
Manage your subscriptions, view invoices, and update your billing details here.

#### Subscriptions

* Access via **Settings → Billing.**
* View your current plan, renewal date, and payment method.
* Upgrade or cancel anytime.

#### Invoices & Receipts

Download receipts directly for personal or organizational reimbursement.

#### Failed Payments

If a payment fails, you’ll receive an in-app notification and an email reminder.\
You can retry the transaction or update your card info securely.
{% endtab %}

{% tab title="Security" %}

#### Passwords

* Reset your password anytime under **Settings → Account → Change your password.**
* Choose a strong mix of letters, numbers, and symbols.

#### Data Privacy

AceBuddy follows global data-protection standards (GDPR & NDPR compliant).\
You can request data export or deletion by emailing **<support@acebuddy.so>.**
{% endtab %}

{% tab title="Support & Troubleshooting" %}
Sometimes things break, we get it.&#x20;

Here’s how to fix the most common ones fast.

#### Common Issues

* **App not loading / stuck on “Generating session…”**\
  → Refresh or log out and back in.
* **Video not showing up in LEARN tab**\
  → Check your connection or switch browser.
* **Wrong or missing topic**\
  → Report directly from the Help center page via **“<support@acebuddy.so>” or the beta slack channel if you're a beta tester.**
* **Payment not reflecting**\
  → Wait a few minutes and refresh; if unresolved, contact support.

#### Contacting Support

You can reach the AceBuddy team via:

* **Email:** <support@acebuddy.so>
* **Help center page:** access the page from dashboard
* **Slack beta community:** `#❓-ask-team` for questions or bugs

{% hint style="info" %}
*Attach screenshots when reporting because it helps us resolve issues faster.*
{% endhint %}
{% endtab %}
{% endtabs %}

### Frequently Asked Questions (FAQs)

#### General

<details>

<summary>How is AceBuddy different from other prep apps?</summary>

AceBuddy doesn’t just show you courses, it *builds* your study plan using AI that master your syllabus bit by bit.

</details>

<details>

<summary>Can I use AceBuddy offline?</summary>

Not yet, an offline mode is planned for a future release.

</details>

#### Account & Billing

<details>

<summary>Can I share my account?</summary>

Each account is licensed to one user for personalized tracking.

</details>

<details>

<summary>What happens if my subscription expires?</summary>

Your data remains safe. You can renew anytime and pick up where you left off.

</details>

Find more here <https://www.acebuddy.so/faqs/>

### Glossary of Terms

| **FLOW**          | Micro-sessions that break down your syllabus into small, focused study blocks.  |
| ----------------- | ------------------------------------------------------------------------------- |
| **ACE Cards**     | Automatic flashcards that use spaced repetition to help you retain information. |
| **ANT6**          | AceBuddy’s AI agent that transforms syllabi into study sessions and cards.      |
| **Marketplace**   | This is where you find high quality already-made ACE Cards, for purchase.       |
| **Contributor**   | A verified user who shares their ACE Cards to AceBuddy's marketplace.           |
| **Mastery Score** | The metric that shows your understanding level per topic.                       |
| **Readiness**     | Overall preparedness for your upcoming exam based on progress and memory data.  |
| **Review Gap**    | The time interval between each ACE Card review in the spaced repetition cycle.  |


---

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